FAQs - Lost Picnic Melbourne

FAQs

Where and when is lost picnic being held?

Lost Picnic will be held in The Nursery, Flemington Racecourse on Sunday 7th October 2017 from 11am-8pm

The Nursery, Flemington is one of Melbourne’s most impressive locations for outdoor events

THE NURSERY, FLEMINGTON RACECOURSE
448 Epsom Rd, Flemington VIC 3031

We would like to acknowledge the Wurundjeri people whose lands we live and work on, where we make our living.
We acknowledge Wurundjeri connection to their lands, waters and community.
We pay our respects to the culture.
We acknowledge their history.
We would like to pay our respects to their elders past and present.

 

What time does the event start?

Doors open at 11am and entertainment commences from 12pm. Arrive early and nab yourself the perfect picnic spot!

What time does the event finish?

8pm sharp.

When will the set times be released?

The set-times will be released closer to the event – typically a fortnight or so before the event date.

Can I bring my own food?

Yes. You can bring food to supplement the abundant variety of meals, snacks and drinks on sale at the event. Full line-up of food will be revealed mid-July. Please note the following items are not permitted into the venue; Hampers, Eskies and Cool Bags.

What food will be available at the event?

There will be high-end restaurants each offering two of their signature dishes, eight additional food vendors with their offering of picnic-style fare and accompaniments (think bread, chips and dips, olives) supported by the usual suspects – pizza, gozleme, hot chips, gelato, coffee and kebabs. Full food announcement coming mid-July!

Can I bring my own alcohol or soft drinks?

Lost Picnic is strictly no BYO alcohol, no SOFT drinks. The event is fully licensed. You may bring unsealed EMPTY bottles to be filled inside the festival at our water stations. Please don’t bring glassware or glass bottles, as outside glass is not allowed on site. We will be serving bottles of wine and champagne on site.

Is there free water available at the event?

Yes. There will be water stations positioned around the event and we kindly ask that you bring an empty reusable, resealable water container and avoid bringing single use plastic water containers to Lost Picnic. We have banned single-use plastic water bottles backstage and aim to ban them altogether at all of our events in 2019. Let’s work together to reduce the impact we have on the environment as a species!

What is the best way to get to and from Lost Picnic?

Public transport: We encourage those attending Lost Picnic at the The Nursery, Fleming to take public transport. Visit Transport VIC to plan your trip.

Driving: If you’re driving to Lost Picnic, parking is available on-site for $20 per car.

Tram: The closest tram station is Flemington Drive/Epsom Rd which stops directly outside the venue.

Uber/Taxi: There will be an Uber/Taxi rank at the venue

What method of payment is available for food and drink purchases at Lost Picnic?

Eftpos and credit cards will be accepted at all bars and most food vendors. Cash will be accepted at all food vendors.

What sustainability initiatives do you have at Lost Picnic?

  • No Plastic Straws: We ban plastic straws at all of our events – they suck!
  • Ban on Single Use Plastic Bottles Back Stage: We’ve introduced this ban for all staff and artists backstage in 2018 and hope to enforce across the whole event in 2019.
  • Free Water: Bring your reusable water container and help yourself!
  • Locally Sourced Food: We encourage locally sourced, organic and ethically-reared or produced where possible.
  • …and Artists: This year our entire line-up of artists is sourced locally, including our NZ’er Marlon Williams
  • Packaging: We ask our food vendors to serve food on or in recyclable plates/bowls/containers. Please consider removing single-use plastics from your list of items you bring to Lost Picnic.
  • Recycling Waste: We aim to reduce landfill and effective use of the bins on site will contribute to that. Please bin effectively!

I’m a teenager and I want to come with my mates, can I?

We are a family-friendly event, not an all ages event. If you are under 18 you need to be accompanied by a parent or a legal guardian.

Can I bring my camera or sound and video recording equipment?

Smart phones, small point and shoot cameras are permitted but professional cameras and video and recording equipment are not.
Generally, cameras with powerful zoom lenses or detachable lenses in a carry case are not allowed. We can’t judge that beforehand. Its up to security staff on the day, and debate will not be entered into. Unauthorised or prohibited photography may result in images being deleted by security staff.

I’m in media and I want to cover Lost Picnic as an event

Media and professional photographers must arrange accreditation through our media accreditation form online here.

What activities are there for kids?

Lost Picnic is a family friendly event with a program of music, performance and a specific kids program and space. We have increased the amount of creative play, giant games, up-cycling and maker workshops and immersive theatre for the kids, plus the all-time favourite bouncy castles, all included in the price of the entry ticket. For detailed information on children’s’ activities click here. Children must be accompanied by a parent or legal guardian at all times, including the kids area.

Do any of the kids activities carry an additional cost?

Nope! All kids activities inside Lost Picnic are included in the price of the Lost Picnic entry ticket.

Do the people working in the kids area have a Working With Children check?

Yes, we stipulate the provision of all the necessary documentation and police checks.

Is there a creche / babysitting service at Lost Picnic?

No. Please accompany children under your care at all times inside the venue.  

I have a young baby, is Lost Picnic suitable?

While babies are, of course, welcome, please remember that Lost Picnic is an outdoor music event. There will be loud music and lots of people. There is a family rest room with nappy-changing facilities on site should you wish to utilise it. Your children’s well-being is our main priority so make sure you are prepared. 

Is Lost Picnic wheelchair accessible?

Lost Picnic is wheelchair accessible. There are no stairs, and there are disabled toilets on site. Please contact us at melbourne@lostpicnic.net should you require special assistance.

What should I bring?

All of the following are permitted inside Lost Picnic

  • Low camping folding chairs
  • Picnic rug for the General Admission area.
  • Wear sensible footwear / gumboots for wet weather.
  • Sunscreen and a hat
  • Insect repellent
  • Smiles
  • Epic dance moves

 What can’t I bring?

While we want guests to enjoy their Lost Picnic experience at the The Nursery, patrons are reminded of the following guidelines:

  • No pegging into the ground or reserving of unattended areas – this is a directive from the Venue to protect the grass
  • No raised seating, highchairs or beach umbrellas
  • No plastic sheeting or ice on the grass as this kills the lawn – please recycle using the waste system provided and help save our environment.
  • No alcoholic or non alcoholic drinks can be brought into the event – this includes juice, soft drinks, sports drinks. Lost Picnic is a licensed event, alcohol is available for purchase at all bars within the venue.
  • No metal cutlery, including cheese knives. Please bring bamboo or other reusable cutlery
  • No aerosols, sunshades or tables.
  • No umbrellas, even if it’s raining. Bring good quality raincoats and gumboots instead.
  • No glass – this includes wine glasses, jars, or any other containers or items made of glass
  • No professional cameras (including SLRs & GoPro’s, any camera with a removable lens) and sound and video recording equipment.
  • No pets (other than guide dogs)
  • There will be a security check at the gate and prohibited items will be confiscated.  Lost Picnic Pty Ltd does not take any responsibility for confiscated items.

Is first aid available?

Yes. Please ask security, event staff or first aid officers for help if you need or see someone in need of assistance. Please consider others as well as your own safety.

Are passouts available?

No. It’s a condition of our license from the police, as a licensed event, that we do not permit pass-outs. Sorry.

What if it rains?

If it does rain the show will go ahead unless conditions are deemed to be dangerous. If an event does not go ahead due to this reason, patrons will receive a full refund from point of purchase. If the forecast is for even the possibility of rain bring good quality raincoats and suitable footwear. The decision to cancel a show will be made on show day. Attendees should check this website BEFORE departing for the show for messages regarding traffic, parking or wet weather arrangements.

Where is lost property?

If you find or lose something – please ask at the bars if it’s been handed in. Please email melbourne@lostpicnic.net after the event and we will let you know if it’s been handed in.

Will the program times or artists be likely to change?

Occasionally changes occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.

Where can I buy tickets?

Lost Picnic Melbourne tickets are only available via this website, here.
Our official ticketing provider is Pulse

How will I receive my ticket, once I have purchased it?

You will be emailed a PDF ticket. If for any reason your tickets do not arrive in your inbox, please check your spam folders/filters and check that the correct email was provided. If after checking no ticket is found, please contact support@pulseradiohelp.zendesk.com. Please present your ticket at the gate together with a valid ID.

Will tickets be available at the gate?

If Lost Picnic is not sold out prior to the show date, yes. Entry tickets will be available to purchase from the box office at the front entry gate to the The Nursery. These tickets will be $120 for GA, $80 for U18 and $30 for kids U12. Online sales will be closed off at 11:00am on Saturday 13 October and any remaining tickets will be available to purchase from the box office, in person. Cash and eftpos accepted at Box Office.

Can lost tickets be replaced?

No. Once the ticket sale is processed the purchase is final. Even if we have a record of your purchase, we cannot be certain that other less scrupulous members of the public will not use the ticket. Please treat your ticket like cash, as they are irreplaceable.

What are the terms and conditions of entry to Lost Picnic?

For more information including Ts&Cs please click here.

I have a question about my ticket, who should I contact?

Please contact support@pulseradiohelp.zendesk.com for any ticketing related enquiries

How do I change a name on ticket?

Name changes can be actioned by simply logging into Pulse and going to ‘my tickets’. There you have the option to update the name/s on each ticket.

I can’t go anymore, what shall I do with my ticket?

There are no refunds on tickets except as required by the Live Performance Australia Ticketing Code of Practice. Incorrect purchases DO NOT qualify for a refund. Tickets are transferable and of course, gift-able. To arrange a name change; Name changes can be actioned by simply logging into Pulse and going to ‘my tickets’. There you have the option to update the names on each ticket.

Buy Now Pay Later? Great! Who are Zip Money?

Zip Money, formally ZipPay is a simple and secure payment option, that lets you shop today and pay later for your purchases. You can find out more about them here.

What forms of photo ID will be accepted to gain entrance to Lost Picnic?

Not only will you need the below Identification to get through the festival gates, the Lost Picnic entertainment precinct is a licensed area and as such you will be required to show ID to purchase alcohol. Lost Picnic will only accept the following forms of Identification:

  • Current valid Australian driver’s license (with photo)
  • Current Passport
  • Government Issued Proof of Age Card
  • Victorian Keypass
  • International Driver’s License (must contain a photograph)

For over-18s, STUDENT ID CARDS DO NOT QUALIFY NOR DO BILLS OR LETTERS. If you cannot produce ID you will be treated as a minor and excluded from all bar service and bar areas.

For under-18s who don’t have a driver’s license or a current, valid passport, we will also accept a copy of your birth certificate PLUS one of the following:

  • Student ID Card
  • Bus Pass
  • Bank Account Statement in your name

Please note that anyone aged 17 or under attending Lost Picnic MUST be accompanied at all times by their parent/s or a legal guardian.

I’d like to volunteer at Lost Picnic, how do I go about doing this?

Volunteer applications are now closed. 

I’m a performer, can I participate at Lost Picnic?

We LOVE hearing from performers, artists, musicians – whilst our program is full for 2018 we are always on the lookout for talent for future events. Get involved by completing our expression of interest form, here

I have a query about Lost Picnic and haven’t been able to find the answer on this website, who can I contact?

Write to us using the contact form and one of our friendly humans will be in touch!

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